Privacy Policy

1. Who We Are

Brightmood Hotels Pty Ltd, ABN 12 345 678 901, ACN 123 456 789, is a company registered in Australia. Our hotel is located at 155 Collins Street, Melbourne, VIC 3000. We are responsible for the personal information collected through this website and our venue.

2. What Information We Collect

We may collect your name, email, phone number, reservation dates, guest preferences and any messages you send us. This information is collected when you fill in a booking or contact form, make a reservation or visit our hotel.

3. How We Use Your Information

We use your personal information to process reservations, respond to enquiries, provide hotel services, improve our website and comply with legal obligations. We do not sell your personal information to third parties.

4. Cookies & Tracking

This website uses a limited set of cookies to remember your preferences, including your cookie consent choice. We do not use cookies for online advertising or third-party profiling. For more details, please see our Cookie Policy.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Access to guest data is restricted to staff who need it to perform their duties.

6. Your Rights

Under Australian privacy law, you have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below.

7. Third-Party Services

We may use trusted service providers for payment processing, email delivery and website hosting. These providers are contractually required to protect your information and use it only for the services they provide to us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date at the top.

9. Contact

To ask about this Privacy Policy or exercise your privacy rights, email brightmood@gmail.com or call +61 3 9821 7436.